Streamlined Customer Support System backs up Reliable Sample Tracking Software

Pro-curo Software Ltd has introduced a 24-hour customer service and support system which incorporates various channels of communication. Pro-curo Software Ltd has a high focus on providing excellent levels of support and this fresh approach ensures that customers are always able to reach their assigned technical support contact, even in the case of 24-hour laboratories or those in different time zones. The support system uses a combination of email, telephone, text message and live chat, keeping the process as efficient and pain free as possible. Users only speak with a single contact, who then interacts with separate departments within the company to ensure an issue is resolved.

“This approach is very new and no other software supplier provides it, mostly because it’s deemed too costly,” said Nik Hubbard, Technical Director at Pro-curo Software Ltd. “We know how important it is to have expert support available whenever our customers require it, and so feel that it is a worthwhile investment.”

This focus on customer support backs up Pro-curo Software Ltd’s innovative software solution, allowing customers to achieve and maintain a complete, auditable and easy to use system. Integrated label design and printing functions mean samples can be tracked and identified throughout storage locations. In life science institutions, especially those which incorporate the use of human material, the requirement to be able to name and trace samples is of vital importance. Pro-curo software reliably and affordably meets this increasingly pressing market need.

“In our research it is essential to track all of the material we hold, and Pro-curo software is the best means of achieving this that we have found,” said Steve Crane FIMBS MBA, Laboratory Manager at the Royal National Orthopaedic Hospital Trust, Middlesex. “The product is excellent but what lifts it above others is the personalised support we receive. We know that comments will be taken on board and that we’ll get a fast response. If it is ever not possible to achieve something immediately we are given an honest assessment of what can be done. We also know that system updates are influenced by our feedback to better meet our needs.”