First-class service and support for Petrotest customers

Petrotest, the German-based company which is well-known for its Rapid Small Scale Oxidation Tester (RSSOT) PetroOxy, was acquired by the Austrian instrument manufacturer Anton Paar in 2012. Starting in July 2013, the blue of Petrotest’s logo and corporate design is gradually making way for Anton Paar’s red and silver. And this is not the only change for Petrotest customers. In future they will profit from Anton Paar’s first-class service and support.

Two specialised companies

Anton Paar acquired the Petrotest Group on 1 March 2012. This acquisition brings two longstanding companies together: Petrotest was established in 1873 by Berthold Pensky, the inventor of the Pensky-Martens method. Petrotest has therefore been serving the petrochemical industry for nearly 140 years. For 90 years, the name Anton Paar has been synonymous with outstanding machining skills and technical know-how. Today 1800 employees develop, produce and sell high-quality instruments for the determination of physical parameters such as density, temperature and viscosity, and high-precision components and assemblies.

Producing high-quality instruments requires technical expertise, something which Anton Paar and the former Petrotest company have in common. Many of the components of Anton Paar’s testing instruments can only be manufactured by a well-trained precision engineer with much know-how and skill. The production spectrum includes cooling coils which cannot be bent by any machine, platinum coils which cannot be produced by a machine in the right quality and precision, and cones whose transition from one material to another within the required tolerances can only be produced by skilled engineers with years of experience.

First-class service and support

Petrotest customers will now benefit from Anton Paar's high-quality service and support. With Anton Paar’s dense network of sales partners and 20 subsidiaries around the world, customers are close to an experienced local team which speaks their language and provides service, application support and training without delay. All Anton Paar service engineers are trained and authorised by Anton Paar and use only certified test equipment to check and adjust the instruments so that the highest level of accuracy is guaranteed. As part of after-sales service, Anton Paar’s sales network provides on-site product training, customer-specific seminars and the provision of certified reference materials and maintenance contracts.  For the lifetime of the instrument, experts are available to help with application support and method development.

Heinz Kindlhofer, General Manager of the new subsidiary, explained: “Anton Paar's strength lies in its innovative approach and reliable service. 20% of annual turnover is invested in R&D and whole teams are dedicated to product development, to ‘inventing’ in the truest sense, in fact. Once in the field, Anton Paar’s instruments are well-known for their unbelievable robustness. They run for years and when service or application support is needed, an expert is close by, ready to come to the customer’s site.”

Free calibration and maintenance

To welcome former Petrotest customers to the Anton Paar Group, Anton Paar is offering a free one-off calibration and maintenance for former Petrotest instruments currently in the product range and earlier product versions of these instruments.

• Safety inspection
• Full functional check
• Firmware and software update, if available and requested
• Full documentation of instrument data before and after service
• Either on-site or depot-based service for minimal downtime

This offer is for a one-off calibration and maintenance and is valid until 31 March 2014. To obtain your free one-off calibration and maintenance, visit the website or send an email.