Chromatography
Intelligent Services Included with Standard Service and Support Agreements at No Charge
Apr 08 2008
âCustomers at multinational pharmaceutical companies and government agencies around the world are relying on Intelligent Services to help them maximise instrument availability and achieve laboratory productivity goals,â said David Heiger, Agilent Worldwide Services Marketing Manager. âThe response to Intelligent Services on Agilent LC and LC/MS systems has been outstanding and weâre pleased to extend its
benefits to our customers with Agilent GC and GC/MS systems.â
Intelligent Services uses proven, secure IT technology to link instruments to Agilent customer support centers, where experts provide proactive technical support designed to address problems before they affect lab productivity. A âPush for Helpâ feature enables single-button requests for assistance, and Agilent service engineers can remotely determine the status of the system before responding. With lab permission, Intelligent Services âReal-time Collaborationâ allows Agilent engineers to open an ultra-secure remote desktop sharing session to provide advanced diagnostics to facilitate immediate, remote problem resolution.
Intelligent Services âAsset Report and Notificationâ provides on-demand access to information and tools that lab managers can use to optimise
instrument utilisation and lab productivity. The Intelligent Services Asset Report provides a detailed inventory list and snapshot of real-time instrument usage and utilisation, enabling managers to plan efficient laboratory operations. The Notification feature helps laboratories reduce system downtime by proactively alerting users via SMS-text or e-mail notification when maintenance thresholds are reached or when the instrument requires user interaction.
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June 2024
Buyers' Guide featuring: Product Listings & Manufacturers Directory Chromatography Articles - Enhancing HPLC Field Service with fast-response, non-invasive flowmeters - Digital transformatio...
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