Pope Scientific - Customer Service

Best customer service

At Pope Scientific Inc., customer service isn’t a department—it’s a mindset that permeates everything we do. For over 50 years, we’ve built our reputation on more than just industry-leading chemical processing equipment. We’ve built it on trust, responsiveness, and an unwavering commitment to helping our customers succeed.

Our clients span industries and continents, and they rely on Pope for specialized equipment like wiped film molecular stills, fractional distillation systems, reactors, nutsche filter dryers, and laboratory Dewars. But what sets us apart is the level of personalized support we provide—from the moment a question is asked, through installation, training, and years of ongoing use. Whether the customer is a start-up lab scaling up a new process or a global pharmaceutical company fine-tuning production, we treat each interaction as a partnership.

Our team is structured to serve that mission. Engineers, technicians, glassblowers, and customer support staff all work closely together under one roof at our 64,000-square-foot facility in Saukville, Wisconsin. This integrated approach allows us to respond rapidly, customize thoughtfully, and ensure consistent communication every step of the way.

As echoed in customer testimonials, our team regularly goes above and beyond to meet customer needs—whether it’s providing precise technical guidance to help solve challenging processing problems, expediting repairs to keep production on track, or delivering thoughtful quoting and customization support. From engineering to sales to glass repair, every department at Pope is aligned in ensuring our customers’ success.

Dr. Cora Leibig, CEO of Chromatic 3D Materials, shared this about working with Pope:

“The customer support in all areas gets the rating of 5 out of 5 stars… It is rare to find a company that has the depth of knowledge and skill in all areas of customer support and in addition produces very high-quality products. I consider Pope Scientific, Inc. a partner who has a hand in the success of my company.”

That depth of knowledge and commitment is echoed by Dr. Mark June-Wells of Organic Remedies Inc.:

“The most important thing to me as a Pope customer—beyond the efficacious nature of their machinery—is that they have a staff of engineers and process experts that are quick to help you optimize their machinery. Furthermore, their customer service is exemplary; Pope Scientific is always attentive to the needs of their customers including rapid troubleshooting and expediting the shipments of replacement parts.”

And Mac Penman, General Manager at AB Specialty Silicones, notes:

“There has always been an open dialogue with Pope. From pricing, to engineering and sales, we’ve gotten great support. We have a great relationship.”

We take pride in fostering these kinds of relationships—built on transparency, technical excellence, and a genuine investment in our customers’ goals. We don’t see ourselves as simply equipment providers. We’re collaborators, troubleshooters, problem-solvers, and trusted allies throughout the life of the equipment.

We’re honored by the trust our customers place in us and are proud to be nominated for the Best Customer Service Award. Their success is our success—and that belief drives everything we do.