Organomation – Customer service

Best customer service

At Organomation, we believe that outstanding customer service is just as important as the high-quality laboratory equipment we provide. For over 65 years, we have built a reputation not just for innovation in nitrogen evaporation, but for prioritizing real, human connection in every customer interaction. Organomation sets the gold standard for customer service in the laboratory equipment industry by offering immediate, human interaction in a world that is increasingly automated. Our approach ensures that customers feel valued, supported, and confident in their purchasing decisions. Our commitment to service is evident in three key areas: direct human support, live chat assistance, and consistently high customer satisfaction ratings.

-- A Real Person, Every Time You Call -- 

In today’s world, many companies rely on frustrating automated systems that make it difficult for customers to reach the right person. At Organomation, we take a different approach. When you call our office, a real person answers every time. There are no confusing menus, no robotic voices, and no endless hold times. Whether you have a quick question about our nitrogen evaporators or need in-depth technical support, our friendly and knowledgeable team is ready to help. This direct access to human support allows us to resolve issues quickly and efficiently, ensuring our customers receive the assistance they need without unnecessary delays. Our approach reflects our core belief: exceptional customer service should be personal and accessible.

-- Live Chat with a Real Expert, Not an AI --

Recognizing the importance of immediate, convenient support, Organomation offers a live chat feature on our website. Unlike many companies that rely on AI chatbots to handle customer inquiries, our live chat is managed by actual team members who understand our products inside and out. This means that when customers use our live chat, they receive real-time assistance from an experienced professional, not an automated response with generic information. Whether it’s a purchasing question, troubleshooting request, or technical clarification, our live chat ensures that customers get accurate and helpful responses without the frustration of AI-generated misunderstandings.

-- Proven Customer Satisfaction: 9.4/10 Recommendation Score --

We don’t just claim to have great customer service—our customers confirm it. For over three years, we have run a continuous survey asking, “On a scale of 1-10, how likely are you to recommend Organomation?” Our average score stands at an impressive 9.4 out of 10.
This high rating reflects the trust and satisfaction of our customers, many of whom choose Organomation not just for our high-performance evaporators, but for the dedicated support that comes with them. Our customers know that when they work with us, they are not just purchasing a product—they are gaining a partner who is committed to their success.